Contact the right place
Product support
App questions, portfolio import, comparisons, and connection errors.
Privacy and deletion
Access, export, correction, objection, and account-deletion requests.
Security
Report suspected unauthorized access or a security vulnerability.
We aim to respond within three business days during the beta period. Complex privacy or provider investigations may take longer.
Brokerage connection help
- Confirm your brokerage is supported in the connection portal.
- Complete authentication only in the provider or brokerage-hosted window.
- Allow time for an initial portfolio sync before retrying import.
- If a connection is marked disabled, use the reconnect flow rather than creating duplicates.
- If the issue continues, email support with the brokerage name, approximate time, and error message—but never include your brokerage password.
Incorrect holdings or matches
Brokerage data, screenshots, security identifiers, prices, and public filings can contain delays or mapping errors. Review imported holdings before accepting them. When reporting a problem, include the affected ticker, what you expected, and what appeared. Remove account numbers and unrelated personal information from screenshots.
Urgent account concerns
If you suspect unauthorized brokerage activity, contact your brokerage immediately. Investor Twin cannot freeze a brokerage account or reverse a trade. You should also disconnect the Investor Twin connection when possible and email security@investortwin.app.