Delete your account

How to request deletion

1. Email privacy@investortwin.app with the subject “Investor Twin account deletion.”
2. Send the request from the email address associated with your account. Do not include brokerage passwords, full account numbers, identification documents, or portfolio screenshots unless specifically requested through a secure method.
3. We will verify that you control the account. Additional information will be requested only when reasonably necessary to prevent unauthorized deletion.
4. After verification, we will confirm when the request has been processed or explain any information that must be retained by law.

What the request covers

A verified request is intended to delete or irreversibly de-identify:

• Your Investor Twin account and authentication link.
• Imported portfolios, holdings, balances, and transaction/activity records stored by Investor Twin.
• Stored brokerage connection identifiers and provider-side authorization where supported.
• Follows, comparison history, prepared order drafts, preferences, and notification tokens.
• Uploaded portfolio screenshots and extracted data under Investor Twin's control.

What may remain temporarily

Limited records may remain where required for legal compliance, fraud prevention, security, dispute resolution, or financial recordkeeping. Data may also persist in encrypted backups until the normal backup cycle expires. Public institutional filing data is not user-account data and is not deleted with your account.

Disconnect without deleting everything

If you only want to stop brokerage access, use the connection-management control in the app when available or email support@investortwin.app. Disconnecting a brokerage does not automatically delete the entire Investor Twin account.

Before you continue